KROOZ^® Platform provides social transportation network where people who seek hot-shot delivery service or transportation needs to certain destinations known as ("Riders", "Customers") can be matched with KROOZ^® independent ("Drivers") who use their own cars, picked up the rider/delivery and drive to the specified destination.

Drivers, Riders and Customers are collectively referred to herein as "Users" and each User shall create a User account that enables such User to access the KROOZ^® Platform.

For purposes of this Terms and Condition, the driving services provided by Drivers to Riders/Deliveries that are matched through KROOZ^® Platform shall be referred to collectively as the ("Services").

You agree, through your use of KROOZ^® (both the platform, mobile application, or service), that you will not ABUSE our applications/ KROOZ^® platform, or submit any material which is false, defamatory, inaccurate, indulge verbally or written abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasion of personal privacy, or otherwise in violation of ANY law.

You also understand that under no circumstances is any type of DRUG, MARIJUANA/CANNABIS, WEAPONS OR OPEN ALCOHOL allow in any KROOZ^® vehicle. If at any time your driver sees or smells any of the above items they are more than welcome to stop the trip without the return of pay. In addition, a ban may be placed on your account. KROOZ^® do maintain ZERO-Tolerance policy and we'll enforce as deemed.

KROOZ^® DOES NOT PROVIDE LONG-HAUL FREIGHT SERVICE, AND KROOZ^® IS NOT a TRANSPORTATION CARRIER COMPANY. NEITHER IS KROOZ^® A TAXI COMPANY. We are a TRANSPORTATION NETWORK COMPANY (TNC) THAT OFFER THE SERVICES OF RIDE-SHARE, CUISINE, AND PACKAGES DELIVERY.

All KROOZ^® drivers (ride-share/delivery) are solely responsible in obtaining or abiding to all required applicable certification, license, or regulation as posted by their city, local or state law. All penalties related to traffic and/or parking offences are the responsibility of the KROOZ^® independent partner driver. KROOZ^® shall not be held liable for any independent driver violation of such law.

KROOZ^® DRIVERS ARE INDEPENDENT AND THEY DECIDE WHETHER OR NOT TO ACCEPT A RIDE REQUEST TO A RIDER CONTACTED THROUGH THE USE OF KROOZ^® PLATFORM OR THE KROOZ^® CUISINE AND HOT-SHOT PACKAGES DELIVERY SERVICE IT OFFERS, AND IT IS UP TO THE RIDER TO DECIDE WHETHER OR NOT TO ACCEPT A RIDE FROM ANY DRIVER CONTACTED THROUGH THE USE OF KROOZ^® PLATFORM.

HOWEVER; ANY DECISION AGREED BY A USER TO OFFER OR ACCEPT SERVICES ONCE SUCH USER IS MATCHED THROUGH THE USE OF KROOZ^® PLATFORM IS A DECISION MADE IN SUCH USER'S SOLE DISCRETION. EACH RIDE-SHARING AND DELIVERY TRANSPORTATION SERVICE PROVIDED BY KROOZ^® RENDERED THROUGH OUR INDEPENDENT DRIVER TO A RIDER (CUSTOMER) SHALL CONSTITUTE AN ACCEPTED AGREEMENT BETWEEN BOTH PERSONS.

The following laws may apply to the TNCs:

A TNC Vehicle (or Personal Vehicle) is a vehicle that is utilized by a TNC contract driver to give a prearranged trip, and that is possessed, rented or generally approved for use by the transportation network company (TNC).

• + Mostly this will not include taxicabs, buses and other larger vehicles which are usually used to carry freight.
• + The TNC governing agency in the state of Texas where KROOZ, Inc head office located is the "Department of Licensing and Regulation" in Austin, Texas.

In the year 2017, Governor Abbott signed a bill which formed a uniform set of modern ridesharing guidelines throughout the state of Texas.

Licensing:

Certain laws depending upon locations/states nationwide may make it compulsory for the TNCs to pay a high licensing charge, e.g. $1,000 USD or more fiscally.

Insurance: There are dual levels of Insurance when applicable.
Period One - This is the time when the app is operational, but the TNC driver may not have a prearranged rider, usually $50,000 per person/$100,000 per incident/$25,000 property damage.
Period Two - when the TNC driver is transporting a prearranged rider, usually $1,000,000 or more entire insurance.

Driver Sifting:

TNC drivers most certainly must go through vending/approval process which may be conducted by the TNC itself or a third-party vendor using name-based checks. Driving records will also be under scrutiny to highlight and bring forth aggressive or dangerous behavior.

Key elements of the 2017 bill - House Bill 100 include:

• * Safety: Compulsory safety requirement vending process and driving history checks for all drivers listed under TNC category.
• * Consumer Protection: An utter zero tolerance approach for driver intoxication.
• * Non-Discrimination: It is illicit for drivers to discriminate the riders in light of area, race, shading, national root, religious convictions, sex, handicap, or age.

KROOZ's Fundamental Objective:

To make available our services to the urban communities is at the very center of our key goal. As well as to make transportation solid and reasonable all around, for everybody.

Moreover, we are committed to utilizing the resources efficiently and consistently which will enhance our innovation which again is a major piece of getting that going.

We are grateful to our drivers who make ridesharing a reality in our groups. We are extremely thankful to you for joining forces with us, and for all that you do to make your vicinity secure and connected, least to say, a better place to live.

KROOZ^® Ride-share, KROOZ^® Cuisine and Packages Delivery:

If you happen to be KROOZ^® ride-share and KROOZ^® delivery driver, and your account is no longer active or temporarily blocked, it will restrict your app usage and your ability to earn. Hence, we believe it is of sheer importance to have non-vague policies that explain the situation in which you may not have access to KROOZ^®.

The driver partners who are delivering may lose access to their accounts for the similar quality, safety, fraud, and bias reasons which are highlighted above for driver-partners, as these standards will be applicable to both transporting passengers and deliveries. Therefore, the violation of the guidelines while active as a delivery partner may result in you losing access to both rideshare and delivery accounts.

Quality:

At the end of each KROOZ^® delivery or ride-share service, our customers or KROOZ^® kroozers' have the chance to rate their experience in terms of the service using our unique meter style rating system on the KROOZ^® customer apps, and delivery partners may also extend feedback on their pickup and drop off experiences. The process will help maintain the quality service KROOZ^® tend to render. The ratings can be viewed on the apps.

Cancellation rate

Upon every cancellation, it will negatively affect the experience for both businesses and recipients. Cancellations tends to form a poor customer experience. It is quite understandable that there are times when something comes up and unfortunately a delivery or ride pick up request has to be cancelled, but minimizing cancellations is significant for creating a reliable system. If you cancel your ride or delivery pick up once KROOZ^® driver has been dispatched for the trip, or once the delivery pickup has been accepted by KROOZ^® driver you'll be charged cancellation fee based on the KROOZ^® vehicle type ordered.

Payment Gateway:

Payment processing services for account holder term, e.g. drivers, riders, and customers on KROOZ^® platform are provided by Stripe (Global), Paystack (Africa), Pay Plantation (USA) and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to this agreement / these terms / etc., or continuing to operate as an account holder term on KROOZ^®, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of KROOZ^® enabling payment processing services through Stripe, you agree to provide KROOZ^® accurate and complete information about you and your business, and you authorize KROOZ^® to share it and transaction information related to your use of the payment processing services provided by Stripe.

Sexual Harassment Policy:

At KROOZ^®, we are committed to fostering a safe, respectful, and inclusive workplace for all users, riders, customers, drivers, and employees. Sexual harassment undermines the integrity of our workplace and violates KROOZ^® core values of respect and dignity. This policy outlines our zero-tolerance stance on sexual harassment, defines prohibited behaviors, and provides procedures for reporting and addressing concerns.

Scope
This policy applies to all users of KROOZ^® platform, employees, contractors, interns, and any other individuals associated with KROOZ^®, including third-party vendors and visitors. It covers conduct in the workplace, during work-related activities, and in any other context that could impact on the work environment.

Definition of Sexual Harassment
Sexual harassment includes, but is not limited to:

Unwelcome Conduct: Unwanted sexual advances, requests for sexual favors, or other verbal, non-verbal, or physical conduct of a sexual nature.
Hostile Environment: Behavior that creates an intimidating, hostile, or offensive work environment, including inappropriate jokes, comments, or displays of sexually suggestive materials.
Quid Pro Quo: Implying or stating that submission to sexual advances is a condition of employment, promotion, or other work-related benefits.
Retaliation: Adverse actions taken against individuals who report sexual harassment or participate in investigations.

Examples of Prohibited Behavior
+ Unwelcome touching, groping, or physical advances.
+ Sexually suggestive comments, gestures, or jokes.
+ Sharing or displaying sexually explicit materials during any of the KROOZ^® trip.
+ Persistent and unwanted attempts to establish a personal relationship.
+ Derogatory remarks about gender, sexual orientation, or gender identity.

Reporting Sexual Harassment
Encouragement to Report: KROOZ^® platform users, employees, and staffs are encouraged to report incidents of sexual harassment promptly by utilizing KROOZ^® contact on the apps or through our website. All reports will be taken seriously and investigated thoroughly.

Anonymity and Confidentiality: Reports may be made anonymously. All efforts will be made to protect the confidentiality of individuals involved, consistent with the need to investigate and resolve complaints.

Investigation Process
Prompt Action: Reports will be addressed promptly and fairly.
Impartial Investigation: An impartial investigator will be assigned to gather facts, contact both parties, and assess the situation.
Resolution and Accountability: Appropriate corrective action, including disciplinary measures up to termination of driver access to the platform, and if the harasser is a user such user account access will be blocked from the KROOZ^® platform, action will be taken based on the findings.

No Retaliation Policy
Retaliation against individuals who report sexual harassment or participate in investigations is strictly prohibited. KROOZ^® platform users (driver/users/customers) and KROOZ^®employees/staffs are encouraged to come forward without fear of reprisal. Any act of retaliation will be treated as a serious violation of this policy.

Users/Employee Responsibilities
All KROOZ^® platform users and employees share the responsibility to create a respectful environment. This includes refraining from engaging in inappropriate behavior, reporting incidents, and cooperating with investigations.

KROOZ^® is committed to maintaining a platform and workplace free from sexual harassment. Together, we can ensure a respectful and professional environment for all.

By creating your User account and using the KROOZ^® Platform, you solely acknowledge that you understand this Agreement and accept all of its terms.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE KROOZ^® PLATFORM OR THE SOCIAL TRANSPORTATION NETWORK THAT HE OFFERS.

Note: We may occasionally update this Term of Service. If you use our services after an update, you consent to the updated terms. (Last updated: January 3rd, 2025)