Step 1: Create User Account: Once you've logged in to the KROOZ^® app, select Request Ride or Request Delivery option, input your pick-up location, destination, all details and submit request. The nearest KROOZ^® driver within 5 miles of your location will be dispatched immediately to pick you up, or the delivery. As a rider, hop into the back seat of the KROOZ^® vehicle and enjoy the ride to your destination. You can also schedule KROOZ^® ride for a later date and time.

Step 2: Fare Estimator: Know the estimated amount of the ride or delivery even before booking.

Step 3: Driver Details: Your KROOZ^® driver details with photo, name, vehicle model, and plate number are sent to you immediately for your safety.

Step 4: Tracking: Live tracking of the vehicle position, a bird eye view of the micro car movement towards you, updates every 30 seconds on your screen.

Step 5: SMS and Phone Call: we have inbuilt communication system that enable you text or call the driver phone number.

Step 6: Notification: Get SMS notification message when driver is at your pick up location.

Step 7: SOS: This KROOZ^® SOS panic button can be pushed by rider or driver to initiate phone option, or 911 call in case of emergency during the ride.

Step 8: TAG: This KROOZ^® unique feature enables customer TAG favorite driver and ride/delivery request are sent as priority to the driver.

Step 9: Friends & Family Follow: For emergency and security purpose, this KROOZ^® unique feature enable rider add contacts from their phone as ride request is generated, and SMS notification are sent to the contact when the rider board or arrive destination.

Step 10: STOP & WAIT: Enjoy the KROOZ^®® Stop and Wait feature. With this unique feature you have the control and flexibility of the ride. Customers now have the ability to ask their KROOZ driver at anytime to stop and wait during their trip. The KROOZ^® driver has ability to click on the "Stop & Wait" button located on the driver apps. Please keep in mind that while the driver wait for you during the ride you will be charged .55 cents per minute for the wait time.

Step 11: Driver Rating and Review: Was your driver professional or rude?
Rate the driver (Poor; Fair; Good; or Excellent) with our beautiful meter style rating system. Write short review about your experience with the driver, good or bad we valued your comment.

Step 12: TIPS. Yes, KROOZ^® drivers receive 100% of tips given. Don't forget to tip your driver. Thanks for choosing KROOZ^®!

Cancellation Fee Apply
If you cancel your ride or delivery request once KROOZ^® driver has been dispatched to pick you up or the delivery, you'll be charged cancellation fee based on the KROOZ^® vehicle type ordered.

No Show Fee Apply
When KROOZ^® driver arrived your pickup location you'll receive a notification text message alerting you that your driver has arrived for pickup. And if you failed to meet with the driver while the driver waited 3 minutes, the trip will automatically cancelled and you'll be charged $10 No Show fee. The cancelled ride cannot be reversed.

However, if you choose to take the trip after the ride is cancelled you will have to request the ride again and being that the driver is already at your location, our system will pair you with the driver again or the next available driver for the trip.

No Drugs, Weed, or Weapon allowed in KROOZ^® Vehicle
We do not allowed customer with drug or weapon to board any KROOZ vehicle type, neither do we allowed the use of weeds or any kind of smoking in KROOZ^® vehicle.

Drivers are not allowed to smoke or drink alcohol in vehicle while operating KROOZ^® app and also customer aboard. If you find any unusual activities, bad alcohol breath, smoke odor which includes the smelling of weeds, or filthy vehicle please report immediately via our interactive app about the unprofessional driver and we'll contact him/her or deactivate the driver account if no resolution.

Anticipating your business!