KROOZ maintain ZERO TOLERANCE policy.

Request your ride when you are ready to take the trip.

It's Simple, Cheap and Fun to Commute with KROOZ.

To start your trip
Firstly; download the KROOZ customers' app from Google Play Store or APP Store

Create Account or Login with Facebook.
Create customer account by entering your phone number and follow the simple process or use your Facebook login credential to signup. Vital to ensure you've uploaded your photo and not just any kind of image. Your recent personal photo is required to use KROOZ app.

Kroozin' with KROOZ as a customer is Fun and Safe.
KROOZ strives to provide you with quality service guarantee to meet your expectation and with an outstanding customer service team our competitors cannot match. KROOZ drivers are well compensated and always wily to render the best service and respect you deserved. Your safety and satisfaction are always our priority.

No surprise or hidden fee (Surge Pricing) like other TNC apps.
KROOZ does not charge customers SURGE pricing or hidden fees like other TNC apps. We clearly believe SURGE Pricing is a RIP-OFF, an act of exploitation to customers. As you may know, our competitors automatically increase their ride fare when customers need them most. Don't let them exploit you.

With KROOZ you'll get to see your estimated fare before you take the ride and at the end of your trip a summary of the trip will be sent to you via SMS/email address. We deliver complete transparent transactions!

Enjoy KROOZ Stop and Wait unique feature.
You have the control and flexibility of the ride by asking your KROOZ driver at anytime to stop and wait during the trip.

Stop & Wait.
At any given time during your trip you want the KROOZ driver to stop on the way to enable you run and buy something vice versa. The KROOZ driver has ability to click on Stop & Wait button located on the driver apps. And while the driver wait for you during the ride you will be charged for driver WAIT time .55 cents per minute. STOP & Wait is KROOZ unique feature and it's USPTO Patent Pending.

Split the ride fare with your friend.
Split Fare - customer can split fare with other rider. When the ride is over you can share the cost with your friend or pay the ride fare alone.

Maximum Passengers Allowed per KROOZ Ride.
For Driver Safety, Vehicle Maintenance, and Insurance purpose KROOZ set the maximum passengers allowed per ride.

KROOZ Regular: 2 Maximum passengers allowed per ride.
KROOZ Large: 4 Maximum passengers allowed per ride.
KROOZ VIP: 3 Maximum passengers allowed per ride.

However, if you have more passenger than the maximum passengers allowed per KROOZ ride, you can order additional KROOZ vehicle type for the trip.

Getting tipped /give tips and review
Driver will appreciate getting tipped. KROOZ drivers receive 100% of tips given. Don't forget to tip your driver. And help write short review about your experience with the driver, good or bad we value your comment.

Cancellation Fee Apply.
If you cancel your ride once KROOZ driver has been dispatched to pick you up, you'll be charged cancellation fee based on the KROOZ vehicle type ordered.

No Show Fee Apply.
When KROOZ driver arrived your pickup location you'll receive a notification text message alerting you that your driver has arrived for pickup. And if you failed to meet with the driver while the driver waited 3 minutes, the trip will automatically cancelled and you'll be charged $7 No Show fee. The cancelled ride cannot be reversed.

However, if you choose to take the trip after the ride is cancelled you will have to request the ride again and being that the driver is already at your location, our system will pair you with the driver again or the next available driver for the trip.

No Drugs, Weed, or Weapon allowed in KROOZ Vehicle.
We do not allow customer with drug or weapon to board any KROOZ vehicle type, neither do we allow the use of weeds or any kind of smoking in KROOZ vehicle.

Drivers are not allow to smoke or drink alcohol in vehicle while operating KROOZ app and also customer aboard. If you find any unusual activities, bad alcohol breath, smoke odor which includes the smelling of weeds, or filthy vehicle please report immediately via our interactive app about the unprofessional driver and we'll contact him/her or deactivate the driver account if no resolution.

KROOZ Vehicles and ride fare

We appreciate you considering your trip with us.