RIDE WITH KROOZ

Download KROOZ Customer Apps

Download KROOZ Driver Android App Download KROOZ Driver iOS App

It's Simple, Affordable and Fun to Commute with KROOZ.

Start Kroozin'

Download the KROOZ customers' app from Google Play Store or APP Store Create a customer account by entering all required information or use your Facebook login credential to sign up. Once you have completed the sign up process, you'll be all set to start KROOZIN'. Complete 20 trips and your next ride is FREE!

Kroozin' with KROOZ as a customer is Professional and Safe.
KROOZ strives to provide you with quality service guarantee to meet your expectation and with an outstanding customer service team our competitors cannot match. KROOZ drivers are well compensated, which in return yields the highest quality of ridesharing service.

No surprise or hidden fee (Surge Pricing) like other TNC apps.
KROOZ does not surge charge its customers or have hidden fees like other TNC services. We strongly believe that surge charging is a rip-off and an act of customers exploitation. Our competitors automatically increase their ride fare when customers need them most (trips from airports and other popular locations).

With KROOZ you'll get to see your estimated fare before you take the ride. Once you reach your destination a summary of the trip will be sent to you via SMS/email address. We practice and deliver trip transparent transactions!

  • KROOZ is loaded with unique features
    • + Enjoy KROOZ Stop and Wait unique feature: You have the control and flexibility of the ride. Customers now have the ability to ask their KROOZ driver at anytime to stop and wait during their trip. The KROOZ driver has ability to click on the "Stop & Wait" button located on the driver apps. Please keep in mind that while the driver wait for you during the ride you will be charged .55 cents per minute for the wait time.
    • + Split the ride fare with your friend: Split Fare - customer can now split fare with other rider. When the ride is over you can share the cost with your friend or pay the ride fare alone.
    • + Customer Referral Code: Refer a customer with the personalize customer referral code to avail 10% ride fare discount when the referral code is use.
      You can generate this code when login to Krooz customer app and click on 'Refer a Friend' menu.
      Scenario: If User A, B & C is using the app as customer. And User A referred B, and B refer C then A will get 3 rides for 10% discount and User B will get the same discount respectively. However; User C will get 1 ride of 10% discount.
    • + Schedule a ride for a later time and date: Customers are able to schedule ride pickup ahead of time.
    • + Ride Improvements: KROOZ is all about riders satisfaction. Two ways that we are able to enhance the rides are by tipping your driver if you felt like they did an amazing job and leaving a review. KROOZ reads every review so that we can ensure that all riders are experiencing top of the line service.
  • Maximum Passengers Allowed per KROOZ Ride.
    For Driver Safety, Vehicle Maintenance, and Insurance purpose KROOZ set the maximum passengers allowed per ride.

    KROOZ Regular: 2 Maximum passengers allowed per ride.
    KROOZ Large: 4 Maximum passengers allowed per ride.
    KROOZ VIP: 3 Maximum passengers allowed per ride.

    However, if you have more passenger than the maximum passengers allowed per KROOZ ride, you can order additional KROOZ vehicle type for the trip.

    Getting tip/ give tips and review
    Driver will appreciate getting a tip. KROOZ drivers receive 100% of tips given; Don't forget to tip your driver and help write short review about your experience with the driver, good or bad we value your comment.

    KROOZ ZERO-TOLERANCE Policy.

    Request your ride when you are ready to take the trip.

    Cancellation Fee Apply.
    If you cancel your ride once KROOZ driver has been dispatched to pick you up, you'll be charged cancellation fee based on the KROOZ vehicle type ordered.

    No Show Fee Apply.
    When KROOZ driver arrived your pickup location you'll receive a notification text message alerting you that your driver has arrived for pickup. And if you failed to meet with the driver while the driver waited 3 minutes, the trip will automatically cancelled and you'll be charged $7 No Show fee. The cancelled ride cannot be reversed.

    However, if you choose to take the trip after the ride is cancelled you will have to request the ride again and being that the driver is already at your location, our system will pair you with the driver again or the next available driver for the trip.

    No Drugs, Marijuana/Cannabis, Open Alcohol or Weapon allowed in KROOZ Vehicle.
    Under no circumstances is any type of DRUG, MARIJUANA/CANNABIS, WEAPONS OR OPEN ALCOHOL allowed in any KROOZ vehicle. If at any time your driver sees or smells any of the above items they are more than welcomed to stop the trip without return of pay. In addition, a ban may be placed on your account. Visit our policy page to learn more.

    Driver's are not allowed to smoke or drink alcohol in vehicle while driving for KROOZ. If such activity exist and is brought to our attention upon investigation, KROOZ will deactivate the driver account.

    KROOZ Vehicles and ride fare


Check out the article: Krooz Rideshare An Uber/Lyft Game Changer

We appreciate you considering your trip with...

KROOZ