FAQ:

Q: How do I book KROOZ ride?
A: You can book KROOZ ride via our interactive mobile apps using any Android or IOS devices for immediate pickup or schedule the ride for later date and time.

Q: What is ZERO Tolerance Rules?
A: KROOZ maintained zero tolerance rules. In order for us to provide reliable, effective, and professional ride-sharing service tailored to your expectation.
CANCELLATION FEES:
If you cancel ride when driver has been dispatched to pick you up, you'll be charged according to KROOZ vehicle type ordered.
$5 - KROOZ regular vehicle
$8 - KROOZ Large vehicle
$10 - KROOZ VIP vehicle
No exemption!

NO SHOW FEE: $7.
if KROOZ driver arrive your pickup location and waited maximum 3 minutes, if you didn't show up. The ride will be cancelled and you will be charged "No Show" fee of $7.

Maximum Passengers Allowed per Ride:
For the safety of our drivers and vehicle, KROOZ set max passengers allowed per ride.
Vehicle Type:
KROOZ Regular vehicle Maximum Passengers: 2
KROOZ Large vehicle Maximum Passengers: 4
KROOZ VIP vehicle Maximum Passengers: 3

If you have more passenger than the maximum passengers allowed per KROOZ ride, you can order additional KROOZ vehicle type for your trip.

Q: Does KROOZ run driver background check?
A: KROOZ does not run credit report to make independent driver employment decision, however, if the need should arise. KROOZ has the ability do run background check on the drivers' application as deemed.
The background checks if ran will consist: criminal, driver record, and child molester record. However, regardless to the background check result KROOZ maintained flexible driver application approval process.
We are second-chance employer and EEOE (Equal Employment Opportunity Employer). As a second-chance employer, we believed your pass does not determine your present.

A one-time background check fee of $15 are due payable to KROOZ if the background check is ran. The $15 will be deducted from the driver earning in most case the first payment batch.

Q: What is the KROOZ driver pay period?
A: KROOZ drivers get paid DAILY. Payment is made immediately to driver when ride complete.
We send email to driver upon each ride completion. However, it takes a day or two for ACH payment to clear in driver's bank account.

Please make sure your BANK DETAIL you provide to KROOZ is entered correctly and your email address with us is active.
  • Account Holder name:
  • Account Type: Company / Individual?
  • Account No:
  • Routing No:
  • Country:
Your daily earning will be paid directly to your bank account.

Q: Does KROOZ give free ride promotion?
A: KROOZ do have customers Invite and get discount rides with a (Referral Code) via KROOZ customer apps
Customer can share the experience of using KROOZ apps via social networking, email, text and can avail the benefit once the referred persons download the KROOZ app using the referral code (unique auto generated code).

To get benefits of the referral code, referred person should apply referral code within 24 hours of registration. Once the referral code is applied, the user gets the preset discount on his first ride.
The referring user will also get preset discount on his next ride.

You can also earn money by referring Independent Drivers to us - refer drivers to KROOZ and get paid $150 when the driver completes 150 trips.
Join KROOZ Affiliate today!

Q: Is this company real and what cities does it work in?
A: KROOZ is 100% real and we are here to stay.

KROOZ, Inc; is a profit corporation registered 2015 in the state of Texas with office location in Dallas. KROOZ ride-share apps was officially launched in June 21, 2016. Here is KROOZ Press Release, feel free to search KROOZ press release on Google or your favorite search engine.

KROOZ operate in all states and cities in United States and we're presently hiring drivers and accepting rides request nationwide.

KROOZ available in 25 countries

KROOZ, Inc.

P. O. Box 741564
Dallas, Texas 75374
Tel: +1 (844) 44 KROOZ

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