FAQ:

Q: How do I book KROOZ ride?
A: You can book KROOZ ride request via our interactive KROOZ mobile apps using any Android or IOS devices for immediate pickup or schedule the ride for later date and time.

Q: Can I use the same phone device or phone number for both KROOZ customer app and KROOZ driver app?
A: Yes, you can use the same phone device or phone number for both KROOZ customer and KROOZ driver apps, however, you will need to use different email addresses. Example: email-address1@anydomain.com for KROOZ customer apps, and a different email address for KROOZ driver app example: email-address2@anydomain.com

Q: What is ZERO Tolerance Rules?
A: KROOZ maintained zero tolerance rules. In order for us to provide you safe, reliable, effective and professional ride-sharing service tailored to your expectation.

CANCELLATION FEES:
If you cancel ride when driver has been dispatched to pick you up, you'll be charged according to KROOZ vehicle type ordered.
$5 - KROOZ regular vehicle
$8 - KROOZ Large vehicle
$10 - KROOZ VIP vehicle
No exemption!

NO SHOW FEE: $7.
KROOZ driver arrive your pickup location and waited maximum 3 minutes, and if you didn't show up at 3 minutes exact, the ride will be cancelled automatically, you will be charged "No Show" fee of $7. The cancelled ride cannot be reversed.
To continue the ride you have to REQUEST Ride again and being that the KROOZ driver is already at your location the system will pair him with you for pickup.

Maximum Passengers Allowed per Ride:
For the safety of our drivers and vehicle maintenance, KROOZ set maximum passengers allowed per ride.

Vehicle Type:
KROOZ Regular vehicle Maximum Passengers: 2
KROOZ Large vehicle Maximum Passengers: 4
KROOZ VIP vehicle Maximum Passengers: 3

If you have more passenger than the maximum passengers allowed per KROOZ ride, you can order additional KROOZ vehicle type for your trip.

Q: Does KROOZ run driver background check?
A: KROOZ does not run credit report or background check to make employment decision on our TNC or independent partner drivers, however, if required by law as the need may arise KROOZ has the ability to run background check on the driver application as deemed.

The background checks if ran will consist: criminal, driver record, and child molester record. A one-time background check fee of $15 are due payable to KROOZ if the background check is ran. The $15 will be deducted from the driver earning in most case the first payment batch.
Regardless to the background check result KROOZ maintain flexible driver application approval process.

We are second-chance employer and EEOE (Equal Employment Opportunity Employer). As a second-chance employer, we believe your pass does not determined your present or future.

For Employment Eligibility Verification KROOZ is registered to use E-Verify.
E-Verify
"E-Verify is a registered trademark of the U.S. Department of Homeland Security"

Q: What is the KROOZ driver pay period?
A: KROOZ drivers get paid DAILY. Payment is made immediately to driver when ride complete.
We send email to driver upon each ride completion. Generally, it takes a day or two for ACH payment to clear in driver's bank account.

Please make sure your BANK DETAIL you provide to KROOZ is entered correctly and your email address with us is active.
  • Bank Account Holder name:
  • Bank Account Number:
  • Bank Routing Number:

Your daily earning will be paid directly to your bank account on the system and you have ability to update/edit your account via KROOZ apps.

Q: Does KROOZ give free ride promotion?
A: KROOZ do have customers Invite and get discount rides with a (Referral Code) via KROOZ customer apps
Customer can share the experience of using KROOZ apps via social networking, email, text and can avail the benefit once the referred persons download the KROOZ app and place order for ride request using the referral code (unique auto generated code).

To get benefits of the referral code, referred person should apply referral code within 24 hours of registration. Once the referral code is applied, the user gets the preset discount on his first ride.

You can also earn money by referring TNC Drivers to us - refer drivers to KROOZ with the auto generated driver referral code on the KROOZ driver apps and get paid $150 when the driver completes 150 trips in any given time. The KROOZ driver referral code is available in KROOZ drivers app.

Q: Is this company real and what cities does it work in?
A: KROOZ is 100% real and we are here to stay.

KROOZ, Inc; is a profit S Corporation registered in the state of Texas in 2015 with office located in Dallas.

KROOZ apps were initially launched in June 21, 2016 and recently went through fresh redevelopment; revamped with new application features and enhancement to enable us render suitable user friendly ride share service. Here is KROOZ Press Release, feel free to search KROOZ, Inc., on Google or your favorite search engine.

KROOZ operates in all cities and states in USA including Hawaii and Canada. We're presently hiring TNC drivers and accepting ride request.

Q: How can I find out if your company is legit are you listed with the BBB or some other organization because I cannot find anything about your company other than your own press releases, I've been searching the web for reviews and haven't come across anything?
A: 1). Search Texas Secretary of State and in Entity Name box type in: KROOZ, Inc.
2). Search Duns and Bradstreet 
3). You can also search the United State Patent and Trademark Office

Q: How do I know if KROOZ driver app is online or offline?
A: KROOZ Driver apps does not drop you offline like other TNC apps. Krooz driver apps are stable and always online once login.
When you login to the KROOZ drivers app you'll be greeted personally "Welcome Your-name, Have a Safe Trip Today" Then after you are ONLINE until you decide to log off the application.

Q: Is there any way that I could also do regular and large?
A: KROOZ Driver apps do not flip flop rides or vehicle type like other TNC apps. If you signup as...
KROOZ vehicle LARGE - you'll only receive ride request from customers that need large vehicle.
KROOZ vehicle REGULAR - only receive ride request from customers that need regular vehicle.
KROOZ vehicle VIP - only receive ride request from customers that need vip vehicle.


KROOZ, Inc.

P. O. Box 741564
Dallas, Texas 75374
Tel: +1 (844) 44 KROOZ

Email us at: kroozinc @yahoo.com

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