FAQ:

Q: How do I book KROOZ ride?
A: You can book KROOZ ride request via our interactive KROOZ mobile apps using any Android or IOS devices for immediate pickup or schedule the ride for later date and time.

Q: Can I use the same phone device or phone number for both KROOZ customer app and KROOZ driver app?
A: Yes, you can use the same phone device or phone number for both KROOZ customer and KROOZ driver apps, however, you will need to use different email addresses. Example: email-address1@anydomain.com for KROOZ customer apps, and a different email address for KROOZ driver app example: email-address2@anydomain.com

Q: What is ZERO Tolerance Rules?
A: KROOZ maintain zero tolerance rules. In order for us to provide you safe, reliable, effective and professional ride-sharing service tailored to your expectation.

CANCELLATION FEES:
If you cancel ride when driver has been dispatched to pick you up, you'll be charged according to KROOZ vehicle type ordered.
$5 - KROOZ regular vehicle
$8 - KROOZ Large vehicle
$10 - KROOZ VIP vehicle
No exemption!

NO SHOW FEE: $7.
KROOZ driver arrive your pickup location and waited maximum 3 minutes, and if you didn't show up at 3 minutes exact, the ride will be cancelled automatically, you will be charged "No Show" fee of $7. The cancelled ride cannot be reversed.
To continue the ride you have to REQUEST Ride again and being that the KROOZ driver is already at your location the system will pair him with you for pickup.

Maximum Passengers Allowed per Ride:
For the safety of our drivers and vehicle maintenance, KROOZ set maximum passengers allowed per ride.

Vehicle Type:
KROOZ Regular vehicle Maximum Passengers: 2
KROOZ Large vehicle Maximum Passengers: 4
KROOZ VIP vehicle Maximum Passengers: 3

If you have more passenger than the maximum passengers allowed per KROOZ ride, you can order additional KROOZ vehicle type for your trip.

Q: Does KROOZ run driver background check?
A: KROOZ does not run credit report or background check to make employment decision on our TNC or independent partner drivers, however, if required by law as the need may arise KROOZ has the ability to run background check on the driver application as deemed.

The background checks if ran will consist: criminal, driver record, and child molester record. A one-time background check fee of $15 are due payable to KROOZ if the background check is ran. The $15 will be deducted from the driver earning in most case the first payment batch.
Regardless to the background check result KROOZ maintain flexible driver application approval process.

We are second-chance employer and EEOE (Equal Employment Opportunity Employer). As a second-chance employer, we believe your pass does not determined your present or future.

For Employment Eligibility Verification KROOZ is registered to use E-Verify.
E-Verify
"E-Verify is a registered trademark of the U.S. Department of Homeland Security"

Q: What is the KROOZ driver pay period?
A: KROOZ drivers get paid DAILY. Payment is made immediately to driver when ride complete.
We send email to driver upon each ride completion. Generally, it takes a day or two for ACH payment to clear in driver's bank account.

Please make sure your BANK DETAIL you provide to KROOZ is entered correctly and your email address with us is active.
  • Bank Account Holder name:
  • Bank Account Number:
  • Bank Routing Number:

Your daily earning will be paid directly to your bank account on the system and you have ability to update/edit your account via KROOZ apps.

Q: Does KROOZ give free ride promotion?
A: KROOZ do have customers Invite and get discount rides with a (Referral Code) via KROOZ customer apps
Customer can share the experience of using KROOZ apps via social networking, email, text and can avail the benefit once the referred persons download the KROOZ app and place order for ride request using the referral code (unique auto generated code).

To get benefits of the referral code, referred person should apply referral code within 24 hours of registration. Once the referral code is applied, the user gets the preset discount on his first ride.

You can also earn money by referring TNC Drivers to us - refer drivers to KROOZ with the auto generated driver referral code on the KROOZ driver apps and get paid $150 when the driver completes 150 trips in any given time. The KROOZ driver referral code is available in KROOZ drivers app.

Q: Is this company real and what cities does it work in?
A: KROOZ is 100% real and we are here to stay.

KROOZ, Inc; is a profit S Corporation registered in the state of Texas in 2015 with office located in Dallas.

KROOZ apps were initially launched in June 21, 2016 and recently went through fresh redevelopment; revamped with new application features and enhancement to enable us render suitable user friendly ride share service. Here is KROOZ Press Release, feel free to search KROOZ, Inc., on Google or your favorite search engine.

KROOZ operates in all cities and states in USA including Hawaii and Canada. We're presently hiring TNC drivers and accepting ride request.

Q: How can I find out if your company is legit are you listed with the BBB or some other organization because I cannot find anything about your company other than your own press releases, I've been searching the web for reviews and haven't come across anything?
A: 1). Search Texas Secretary of State and in Entity Name box type in: KROOZ, Inc.
2). Search Duns and Bradstreet 
3). You can also search the United State Patent and Trademark Office

Q: How do I know if KROOZ driver app is online or offline?
A: KROOZ Driver apps does not drop you offline like other TNC apps. Krooz driver apps are stable and always online once login.
When you login to the KROOZ drivers app you'll be greeted personally "Welcome Your-name, Have a Safe Trip Today" Then after you are ONLINE until you decide to log off the application.

Q: Is there any way that I could also do regular and large?
A: KROOZ Driver apps do not flip flop rides or vehicle type like other TNC apps. If you signup as...
KROOZ vehicle LARGE - you'll only receive ride request from customers that need large vehicle.
KROOZ vehicle REGULAR - only receive ride request from customers that need regular vehicle.
KROOZ vehicle VIP - only receive ride request from customers that need vip vehicle.

Q: Do you have a lost item policy, return fees?
A: No, KROOZ presently don't have lost item or return fees implemented as we have not had such incident. Although, we do asked drivers to confirm customers didn't leave any item on vehicle as they exit. We hope to implement return fee in the future to help recoup the driver drive-time in returning any lost item to customer as the need arise.

Q: Is there a damage fee for vomit or car damage?
A: No specific fee set as for now. If the incident of vomit or car damage should occur KROOZ will have to bill the customer the damage fee per occurrence.

Q: Do you offer any insurance like Uber and Lyft?
A: No, presently KROOZ does not offer insurance but we are currently discussing the rider/driver insurance package with insurance providers for possibly commercial auto liability and uninsured motorist/underinsured motorist coverage up to $1 million per occurrence. Liability limits ($50,000 per person/$100,000 per accident/$30,000 property damage).

We hope to offer the insurance package once the KROOZ insurance deal is finalized.

Q: Uber and Lyft dominate the market, why do you feel you can gain marketshare?
A: KROOZ apps are designed with great features Uber and Lyft does not have. One of the unique USPTO patent pending features Krooz has is the STOP and WAIT. These feature enable driver earn more money when asked by customer to stop and wait at any time during the ride and also gives the customer the flexibility and control of the ride. KROOZ tend to pay drivers more than other TNC apps without any hidden or weird deduction from drivers earning compared to uber/lyft. We have great and attractive incentive planned ahead for both drivers and customer that will make us different and better than the rest TNC.

Also, KROOZ offer 20% annual net profit sharing to all drivers. Meaning the annual net profit of KROOZ; 20% of the net profit will be distributed among all active drivers that worked with KROOZ. KROOZ is the first TNC company that consider sharing his profit with drivers; each driver will receive a bonus check by December, the amount received will be determine by how many trips the driver drove during the year. KROOZ strive to dominate the ride-share market and hopefully few years from now the best.

Q: Why don't you run background checks unless required by law?
A: As you may know, many states law prohibit employers from running background check to determine employment. KROOZ does not run background criminal check to determine driver employment. However, we are registered with Accurate Background to run MVR and employment verification with eVERIFY. We manually vetted each driver before approval.

The current legal landscape surrounding pre-employment background checks can be confusing and treacherous to navigate. The Equal Employment Opportunity Commission (EEOC) has warned employers against adopting "blanket policies" that summarily bar all individuals with arrest/conviction records from being considered for employment; in fact, the agency has brought several lawsuits against employers who are perceived to use such policies.

To complicate matters, in addition to the EEOC's becoming stricter, many states and cities have recently imposed laws and restrictions surrounding employment screening. For example, Hawaii, Illinois, Oregon and Washington have generally prohibited the use of credit reports in the hiring process, and other states have proposed similar bills.

Additionally, the "Ban the Box" movement has been gaining momentum across the country: Connecticut, Hawaii, Massachusetts, Minnesota and New Mexico have all passed legislation prohibiting the use of job application forms that require candidates to check a box if they have been convicted of a crime. The "Ban the Box" initiative has also spread to local jurisdictions such as Atlanta, Austin, Chicago, Philadelphia, San Francisco, and Seattle, which have enacted or proposed similar measures. ...Read more

KROOZ is a second chance; an Equal Employment Opportunity Employer (EEOE). We believe your past does not determine your present.


KROOZ, Inc.

P. O. Box 741564
Dallas, Texas 75374
Tel: +1 (844) 44 KROOZ