WELCOME Kroozer's 
It's Simple, Affordable and Fun to Commute with KROOZ®.
Kroozin' with KROOZ® as a customer you don't have to worry about hidden fees or unprofessional drivers. KROOZ® customers can request RIDE and DELIVERY.
KROOZIN' with KROOZ® is Fantastic.
Download KROOZ® Customer Apps
KROOZ® RIDE and DELIVERY services are the best choice.
Thanks for considering KROOZ® for your Ride. You're the champion. KROOZ® strives to make the world of ride sharing resilient and vibrant. Enjoy rides within and between cities without compromising your comfort. Book KROOZ® ride directly to your desire destination.
KROOZ® Ride Fare
Bike
(Motorcycle 0-15 years old)
BASE FARE: $1.00COST PER MILE: $1.25
COST PER MIN: $0.25
SAFE RIDE FEE: $0.50
KROOZ Admin FEE: $1.10
(if applicable the fees below apply)
STOP & WAIT: $0.55 per minute
CANCEL FEE: $5.00
AIRPORT FEE: $2.00
NO SHOW FEE: $6.00
TOLL FEE: $2.00
MAXIMUM PASSENGER: 1
Regular
(Economy vehicle 0-15 years old)
BASE FARE: $1.50COST PER MILE: $1.27
COST PER MIN: $0.27
SAFE RIDE FEE: $0.60
KROOZ Admin EE: $1.20
(if applicable the fees below apply)
STOP & WAIT: $0.55 per minute
CANCEL FEE: $6.00
AIRPORT FEE: $2.30
NO SHOW FEE: $6.00
TOLL FEE: $2.20
MAXIMUM PASSENGERS: 4
Large
(SUV or Van vehicle 0-10 years)
BASE FARE: $1.80COST PER MILE: $1.29
COST PER MIN: $0.29
SAFE RIDE FEE: $0.70
KROOZ Admin FEE: $1.25
(if applicable the fees below apply)
STOP & WAIT: $0.55 per minute
CANCEL FEE: $6.20
AIRPORT FEE: $2.35
NO SHOW FEE: $6.20
TOLL FEE: $2.30
MAXIMUM PASSENGERS: 5
VIP
(Executive cars 0-5 years old).
BASE FARE: $2.00COST PER MILE: $1.30
COST PER MIN: $0.30
SAFE RIDE FEE: $0.80
KROOZ Admin FEE: $1.28
(if applicable the fees below apply)
STOP & WAIT: $0.55 per minute
CANCEL FEE: $6.25
AIRPORT FEE: $2.37
NO SHOW FEE: $6.25
TOLL FEE: $2.35
MAXIMUM PASSENGERS: 4
VERY IMPORTANT
KROOZ® drivers do not accept cash, and they do not carry any cash for safety reasons.
Pay your KROOZ® ride and delivery fees using any acceptable bank card, credit card, debit card, or bank transfer using the KROOZ® Apps. Although, KROOZ® has Cash payment option implemented, for security reason WE DO NOT RECOMMEND customers/ KROOZ® Koozer’s paying with cash.
Moreover, KROOZ® drivers loses money when customers pay with cash as some KROOZ® features example STOP & WAIT may not be calculated in cash payments method.
Transparent Service!
With KROOZ® you'll get to see your estimated ride fare or the delivery fee before booking. Once the trip completes a summary of the trip report will be sent to you via SMS/email address. For transparent transactions count on us.
It's Simple, Affordable and Fun to Commute with KROOZ®. Start Kroozin'
Download the KROOZ® customers' app from Google Play Store or APP Store Create a customer account by entering all required information or use your Facebook login credential to sign up. Once you have completed the sign up process, you'll be all set to start KROOZIN'. Complete 20 trips and your next ride is FREE!
Kroozin' with KROOZ® as a customer is Professional and Safe.
KROOZ® strives to provide you with quality service guarantee to meet your expectation and with an outstanding customer service team our competitors cannot match. KROOZ® drivers are well compensated, which in return yields the highest quality of ridesharing service.
No surprise or hidden fee (Surge Pricing) like other TNC apps.
KROOZ® does not surge charge its customers or have hidden fees like other TNC services. We strongly believe that surge charging is a rip-off and an act of customers exploitation. Our competitors automatically increase their ride fare when customers need them most (trips from airports and other popular locations).
With KROOZ® you'll get to see your estimated fare before you take the ride. Once you reach your destination a summary of the trip will be sent to you via SMS/email address. We practice and deliver trip transparent transactions!
INNOVATION:
KROOZ® apps are loaded with unique, innovative, and security features designed for your convenience. The following features make KROOZ® different and better than other TNC.
-
- + SAFE RIDE: — This security feature created by KROOZ® is to ensure that riders always enter the right KROOZ® vehicle. When a customer request a ride, the driver accept the ride. When the driver arrived the customer pickup location. A notification is sent to the rider that the driver has arrived, the notification will include a numeric security code number example XXXX
Now, when the driver picks up the customer or rider. The rider must give the security code number XXXX received to the driver. So, the driver will need to enter that security code into his or her KROOZ® Driver app before able to START THE RIDE.
When the driver clicks START RIDE, the system will prompt him or her to enter the rider security code number. Until the code is entered the ride won't start. And when the code is entered accurately the ride will start and the message "Your Security Code Matched Successfully" will be displayed on both driver and rider KROOZ® app screen. USPTO patent pending.
- + TAG: — This KROOZ® unique feature enable customer TAG his/her favorite driver; ride and delivery request are sent to the driver as priority. USPTO patent pending.
- + SOS: — This KROOZ® SOS panic button can be pushed by rider or driver to initiate 911 in case of emergency during the ride. USPTO patent pending.
- + STOP & WAIT: — Enjoy the KROOZ® Stop and Wait feature. With this unique feature you have the control and flexibility of the ride. Customers now have the ability to ask their KROOZ® driver at anytime to stop and wait during their trip. The KROOZ® driver has ability to click on the "Stop & Wait" button located on the driver apps. Please keep in mind that while the driver wait for you during the ride you will be charged preset amount per minute for the wait time. USPTO patent pending.
- + Meter Style Driver Rating: — KROOZ® unique and stylish driver rating and review feature that can be move with a fingertip. USPTO patent pending.
- + Friends & Family Follow: — For emergency and security purpose, this KROOZ® unique feature enable rider add contacts from their phone when he/she generate the ride request, and SMS notification message are sent to the contact when the rider board or arrive destination. USPTO patent pending.
- + Schedule a ride for a later time and date: — Customers are able to schedule ride pickup ahead of time.
- + Customer Referral Code: — Refer a customer with the personalize referral code in your KROOZ® customer app and the referee will avail percentage ride fare discount when the referral code is use. You can generate this code when login to KROOZ® customer app and click on 'Refer a Friend' menu.
- + TIP and REVIEW: — Driver will appreciate getting a tip. KROOZ® drivers receive 100% of the tips received from rider or customer; So, don't forget to tip your driver and help write short review about your experience with the driver, good or bad we value your comment.
- Ride Improvements — KROOZ® is all about riders satisfaction. Two ways that we are able to enhance the rides are by tipping your driver if you felt like they did an amazing job and leaving a review. KROOZ® reads every review so that we can ensure that all riders are experiencing top of the line service.
- + SAFE RIDE: — This security feature created by KROOZ® is to ensure that riders always enter the right KROOZ® vehicle. When a customer request a ride, the driver accept the ride. When the driver arrived the customer pickup location. A notification is sent to the rider that the driver has arrived, the notification will include a numeric security code number example XXXX
+ Maximum Passengers allow per KROOZ® vehicle.
Due to the suggestions received from our drivers we've decided to raise the maximum passengers allow per ride in each of the KROOZ® vehicle type.
KROOZ® Regular: 4 Maximum passengers allowed per ride.
KROOZ® Large: 5 Maximum passengers allowed per ride.
KROOZ® VIP: 4 Maximum passengers allowed per ride.
However, if the customer has more passenger than the maximum passengers allow per KROOZ® ride, he/she can order additional KROOZ® vehicle type for the trip. Understand, as a Ride-share/ Transportation network Company, our drivers got paid per trip/ride and not by the number of passengers on their vehicle.
STOP & Wait
Enjoy the unique feature 
Don't forget to Rate and Tip your driver, driver's appreciate tip.
Download KROOZ Apps
KROOZ® ZERO-TOLERANCE Policy.
Request your ride when you are ready to take the trip.
If you cancel the ride/delivery request once KROOZ® driver has been dispatched for pick up, you'll be charged cancellation fee based on the KROOZ® vehicle type ordered.
No Show Fee Apply.
When KROOZ® driver arrived your pickup location you'll receive a notification text message alerting you that your driver has arrived for pickup. And if you failed to meet with the driver while the driver waited 3 minutes, the trip will automatically cancelled and you'll be charged No Show fee. The cancelled ride cannot be reversed.
However, if you choose to take the trip after the ride is cancelled you will have to request the ride again and being that the driver is already at your location, our system will pair you with the driver again or the next available driver for the trip.
No Drugs, Marijuana/Cannabis, Open Alcohol or Weapon allowed in KROOZ® Vehicle.
Under no circumstances is any type of DRUG, MARIJUANA/CANNABIS, WEAPONS OR OPEN ALCOHOL allowed in any KROOZ® vehicle. If at any time your driver sees or smells any of the above items they are more than welcomed to stop the trip without return of pay. In addition, a ban may be placed on your account. Visit our policy page to learn more.
Driver's are not allowed to smoke or drink alcohol in vehicle while driving for KROOZ®. If such activity exist and is brought to our attention upon investigation, KROOZ will deactivate the driver account.
KROOZ® Prohibit any Sexual Harassment.
We do not tolerant any sexual harassment towards KROOZ® customer/rider aboard by any KROOZ® driver. All KROOZ® drivers are expected to behave and render service professionally. If such an incident is reported to us, the KROOZ® driver account will be SUSPENDED and BLOCKED, and legal action could proceed. Likewise, a rider/customer should not sexually harass KROOZ® driver while he/she operates the KROOZ® vehicle.
We appreciate you considering your trip with...